This policy explains when and why we collect personal information, how we use it, the conditions under which we may disclose it to others and how we keep it secure. We may change this policy from time to time so please check this page occasionally to ensure that you are happy with any changes. By using our website, you are agreeing to be bound by this policy.

Any questions regarding this policy and our privacy practices should be sent by email to by writing to Sentomol Ltd, Glen House, St Maughans Green, Monmouthshire, NP25 5QG. Alternatively, you can telephone 01600 713396.

Who we are

Our website address is:

What personal data we collect and why we collect it

We follow a strict security procedure, as required under the EU General Data Protection Regulation (GDPR), to protect the information that we store about you from unauthorised access.  When you order, we need to collect certain personal information from you, this is your name, address, e-mail address and credit card details for payment. Without this information we will not be able to process your request or notify you of acceptance of your order. A contact telephone number may also be required, so that we can contact you urgently if there is a problem with your order and to arrange delivery by courier.

How long do we keep your information for?

We will keep your contact information only on file, in case we need to contact you regarding the products purchased.

Who has access to your information?

We will not sell or rent your information to third parties.

will not share your information with third parties for marketing purposes.

Third Party Service Providers working on our behalf: We may pass your information to our third party service providers and other associated organisations for the purposes of completing tasks and providing services to you on our behalf, for example to send you emails concerning delivery or to deliver the products that you have ordered from us. However, when we use third party service providers, we have a contract in place with that service provider and we disclose only the personal information that is necessary to deliver the service. Please be reassured that we will not release your information to third parties for them to use for their own direct marketing purposes. We only use third party service providers who comply with the requirement of GDPR. Please contact us for further information.

Third Party Suppliers we work in association with: When you make a purchase using our secure checkout pages, your payment is processed by a third party payment processor, who specialise in the secure online capture and processing of credit/debit card transactions. In the case of telephone credit card transactions, your information is not held or stored by us.
If you have any questions regarding secure transactions, please contact us.


Like many other websites, our website uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we use cookies to store the products you have added to your shopping basket. This helps us to optimise your experience on our website and deliver a more personalised service.
It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on your computer, visit our full cookies policy. Turning cookies off may result in a loss of functionality when using our website.

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

The rights you have over your data

If you have purchased product on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

How we protect your data

Internal confidentiality within Sentomol Ltd.

Within Sentomol Ltd we protect your privacy in 3 ways:

  1. Access to customer account information is limited to those who need access for the performance of their job and to fulfil the service to you.
  2. We use full login and password controls on our sales control system.
  3. Confidentiality and database access controls are reviewed periodically and updated as required to further protect your personal data.

When you give us personal information, we take steps to ensure that it’s treated securely.
Any sensitive information (such as credit or debit card details) is encrypted and protected with 128 Bit encryption software on SSL. When you are on a secure page, a lock icon will appear on the bottom of web browsers such as Microsoft Internet Explorer or in the address bar on Google Chrome.

Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.

Should we become aware that there has been a data breach, then we have procedures in place that we will follow in order to investigate what data has been breached. We will immediately contact our customers where possible, to inform them of the data breach.

16 or under

We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian’s permission beforehand whenever you provide us with personal information.